Frequently asked questions at Capilano University Library. Still have questions? Visit us at the Library Service Desk, contact us using the online form, email us at library@capilanou.ca, or call 604-984-4944.

Check the Library Hours page for our current hours.

Please note that hours may change suddenly due to staffing restrictions or amended provincial policies - thank you for your patience.

The library is closed on statutory holidays.

Library service hours can be found on this page.  

Current information about the building hours can be found here.

Your current CapU student ID card (called a CapCard) is your library card. Library accounts expire on the last day of exams. If you are a continuing student, your library account will continue or be reactivated when you register for the next term. See the Borrowing Guidelines for more information about library cards. For more information on student photo ID see the CapCard Centre page.

The Course Reserves Search enables you to find available items using the course name, course number, or instructor name.  Physical items are available for short term loan from the Library Service Desk.  Digital items can be found through the Course Reserves Search or the Discovery Search.

Yes, online research help is waiting for your questions. Please visit our Ask a Librarian page for more information about virtual Research Help Desk services and the AskAway chat service.

A database is an organized collection of data, stored and accessed electronically.

Databases can include the following:

  • Articles
    • academic - articles from scholarly and/or peer-reviewed journals
    • popular - newspaper, magazine, trade publication
  • Data, reports and analysis
    • companies, industries & markets
    • demographics census data
  • Streaming audio
  • Streaming video

Use the A-Z database finder or the "Find Articles" tab in a Research Guide to locate the right database for your assignment.

Please see the information under 'Loan Periods' in the Borrowing Guidelines for students.

Yes, with some restrictions. For more information, please see 'Loan Periods' in the Borrowing Guidelines.

You can request books from other public or academic libraries in BC using our Interlibrary loan (ILL) service. CapU also has reciprocal borrowing agreements with BC academic libraries including SFU and UBC that allow you to borrow books directly from these institutions. All you need is a Reciprocal Borrowing card issued to you by staff at the CapU Library Service Desk and your CapCard.

If you need a specific book or article that the Library does not have, please check your options on the Interlibrary Loans page. If you would like us to know about accessing a specific online resource or acquiring a specific physical resource, please fill out the online Recommend a Purchase form or contact the appropriate Liaison Librarian in your discipline.

Yes, we are doing our best to supply access to Interlibrary loans. To request materials, please log in here using the barcode on your CapCard and your Student/Employee Number. Then select the item type, fill in the required details, and submit your request.   More details about Interlibrary loans can be found on this page.

For physical items, please note that many other libraries have restricted ILL services until further notice. This may limit or delay our ability to fulfill requests, so it is a good idea to give extra time when submitting a request. 

During open hours, items can be returned to the Service Desk inside the Library. Items can also be returned anytime the building is open via the Library's external book drop box, located in the hallway outside the Library's main entrance gates.

The after-hours book return box is located inside the Library building, in the hallway next to the Library's main entrance gates. It is accessible anytime the Library building is open.

Please see information under 'Fines' in the Borrowing Guidelines.

No, please return CapU Library items to CapU Library. During open hours they can be returned to the Service Desk inside the Library.  Items can be returned anytime the building is open via the Library's external book drop box, located in the hallway outside the Library's main entrance gates.

Please see the Computers in the Library page for detailed information about campus-wide Wi-Fi access.

Yes. Please log in to Library computers using your CapU account. There are also 6 computers available that can be accessed by community users. Please ask at the Service Desk for more information.

Capilano University uses a system called PaperCut for printing and copying. Simply add credit to your PaperCut account and you can print or copy at any machine on campus. See the Printing & Copying page for more information.