How do I request an article using Discovery or a database? 

  1. Click on Request this item through interlibrary loan.
  2. Fill out the form and submit.

How do I request an article using a citation? 

Fill out the Interlibrary Loan Request Form with the journal title, article title, author, date of publication, and volume/issue (if known). Ask a Librarian or use Google Scholar for assistance in finding an article where some of this information is missing.   

How do I request a book?

These resources are useful tools if you need help providing more information:

How do I request media?

Send an email to media@capilanou.ca providing as much information about the item as possible and the date it is needed for.   

Interlibrary Loan Key Information

How long will my request take to arrive? 

Average time by format: 
books - 5-7 business days 
articles - 2-5 business days 
media - 3-5 business days

How long can I borrow the book for?

The loan period is two weeks upon arrival. 

Can I keep the book longer?

Renewals are dependent on the lending library’s borrowing policies and can only be approved with their permission. To request a renewal please email capill@capilanou.ca.

Is there a limit to how many requests I make?

There is no limit on how many items you can request, although we may need to place limits due to budget restraints. In order to make sure you're able to get everything you need, if you request more than six items for one assignment, a librarian will contact you to offer assistance in finding the resources you need.

How much does it cost?

It's free to all CapU students, faculty, and staff! The cost for interlibrary loans services is covered by CapU Library.

How will I know when my requested article, book or media has arrived?

Once your item has arrived, you will be contacted at the phone number or email address provided in your original request.

Where can I pick up my request?

If it is a book or media, you can pick it up at the Library Services desk.

For article deliveries you will receive an email with a link to download the PDF, which is yours to keep. The link will expire within one week, so be sure to download and save it as soon as possible.

Will my articles expire?

Yes. Please click the article link right away as the expiration date is one week after being sent. Once it is downloaded the article is yours to keep.

I didn’t receive an email.

Check your junk or spam folder if you haven’t received a TitanFile email within a week of your request. If you still can’t find it, email capill@capilanou.ca

I can't download the article.

Try using a different browser, such as Internet Explorer, Chrome, Firefox, or Safari. Also, check for browser updates for the most current browser version.

The link doesn't work.

Did you receive the email more than a week ago? Links expire in one week. If it's been longer, email capill@capilanou.ca about getting the loan again.

I can’t wait a week for an interlibrary loan. Is there a way to get it sooner?

Possibly. See the Reciprocal Borrowing page for more details.

Please note: Other libraries wanting to arrange Interlibrary Loans with Capilano University Library should consult the Interlibrary Loan Information for External Libraries page.

I didn’t receive an email.

Check your junk or spam folder if you haven’t received a TitanFile email within a week of your request. If you still can’t find it email capill@capilanou.ca

I can't download the article.

Try using a different browser, such as Internet Explorer, Chrome, Firefox or Safari. Also, check for browser updates for the most current browser version.

The link doesn't work.

Did you receive the email more than a week ago? Links expire in one week. If it's been longer,email capill@capilanou.ca about getting the loan again.

I can’t wait a week for an interlibrary loan. Is there a way to get it sooner?

Possibly. See the Reciprocal Borrowing page for more details.

 

Please note: Other libraries wanting to arrange Interlibrary Loans with Capilano University Library should consult the Interlibrary Loan Information for External Libraries page.