Interlibrary Loan Guidelines

1. Click on Request this item through interlibrary loan.
2. Fill out the form and submit it.

Login to your account. On the left hand menu, click 'Article'. Fill out the form with the journal title, article title, author, date of publication, and volume/issue (if known). Ask a Librarian or use Google Scholar for assistance in finding an article where some of this information is missing.

• Login to your account. On the left hand menu, click 'Book'. Fill out the form, providing as much information as possible. 

These resources are useful tools if you need help providing more information:

• Illume (formerly Outlook Online) - search post-secondary and public libraries across BC
• Other library catalogues

Please note: Other libraries wanting to arrange Interlibrary Loans with Capilano University Library should consult the Interlibrary Loan Information for External Libraries page.

Send an email to media@capilanou.ca providing as much information about the item as possible and the date it is needed for.

Average time by format: 

• books - 5-7 business days
• articles - 1-3 business days
• media - 5-7 business days

The loan period is two weeks upon arrival.

Renewals are dependent on the lending library’s borrowing policies and can only be approved with their permission. To request a renewal please email capill@capilanou.ca.

There is no limit on how many items you can request, although we may need to place limits due to budget restraints. In order to make sure you're able to get everything you need, if you request more than six items for one assignment, a librarian will contact you to offer assistance in finding the resources you need.

It's free to all CapU students, faculty, and staff! The cost for interlibrary loan services is covered by CapU Library.

Once your item has arrived, you will be contacted at the email address provided in your original request.

Books and Media can be picked up at the Main Campus  - Library Services desk, or at Sunshine Coast campus Please include in your request that you would like to pick up at Sunshine Coast, as the default is Main Campus. Please note: Sunshine Coast does not have daily deliveries, so there may be a delay in delivery. If your request is a rush, we recommend picking it up from the Main Campus.

For article deliveries you will receive an email with a link to download the PDF, which is yours to keep.  The link will expire within one week, so be sure to download and save it as soon as possible

Yes. Please click the article link right away as it will expire one week after being sent. Be sure to download the article; once it is downloaded, the article is yours to keep.

Check your junk or spam folder if you haven’t received an email within a week of your request. If you still can’t find it, email capill@capilanou.ca.

Try using a different browser, such as Edge, Chrome, Firefox, or Safari. Also, check for browser updates for the most current browser version. If you still can't download the file, email capill@capilanou.ca.

Did you receive the email more than a week ago? Links expire in one week. If it's been less than a week or your link has expired, email capill@capilanou.ca about getting access to your loan.

Possibly. For articles, many requests are filled within a day or two. For books, see the Reciprocal Borrowing page for ways to borrow directly from another library.